{"id":178333,"date":"2026-01-16T17:05:05","date_gmt":"2026-01-16T15:05:05","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/"},"modified":"2026-01-16T17:05:05","modified_gmt":"2026-01-16T15:05:05","slug":"why-does-an-informal-appraoch-work-better-even-with-unions-2","status":"publish","type":"factorial_video","link":"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/","title":{"rendered":"Why does an informal appraoch work better, even with unions?"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_video_type":"highlight","_related_series":167693,"_related_episode":178290,"_related_season":0,"_video_source":"vimeo","_youtube_video_id":"","_vimeo_video_id":"1114818312","_speaker_id":177293,"_video_description":"Caterina Salvi emphasizes the effectiveness of an informal approach in leadership and team management, particularly when dealing with trade unions. By fostering open communication and building relationships through casual interactions, such as coffee chats and informal calls, HR professionals can create a collaborative atmosphere that prioritizes the company's values and employee well-being. This strategy not only aids in reaching compromises but also establishes a foundation for smoother negotiations, enhancing team dynamics and supporting career development plans. Salvi asserts that maintaining a positive environment is crucial for preventing disputes and ensuring effective team management. According to Caterina Salvi, this diplomatic approach in HR is essential for success. Don't miss more tips and insights on leadership and team management in the full episode.","_video_transcription":"00:04 - Informal approach with trade unions - Looks like everyone's moved over here. - Yeah.\n00:12 - Right.\n00:16 - We've already had breakfast, but...It was quite a hearty one.\"Why does an informal approach work better with unions?\" That's something I've learned over the years.\n00:31 - Of course, there's always a formal side, that's clear.\n00:35 - But I've always preferred, and found more effective, a more informal approach,especially in this most recent experience.\n00:45 - I've always had issues of varying importance to discuss with the unions, which required a lot of patience and a lot of groundwork,staying in touch, etc.\n00:54 - I find the informal approach works best, it breaks down barriers,and puts us all on the same level, whether you're the HR manager or a union representative, internal or external.\n01:12 - The power dynamic just disappears.Common sense and staff well-being should always come first,along with the company's well-being.\n01:23 - But I've noticed that with a bit of informal contact beforehand,a call, a coffee, a quick chat,by the time the formal meeting comes, everyone's already in a much more collaborative frame of mind.\n01:39 - It helps create a calmer atmosphere, where any confrontation tends to be smoother and more productive.\n01:46 - You also come in with a clearer idea of what things could look like,maybe not the solution, but at least some proposals.\n01:54 - It's as if the groundwork's already been done,calmly, productively and without prejudice.\n02:05 - Personally, I think it's an approach that works.Of course, the approach needs to be adjusted slightly depending on who you're dealing with.\n02:15 - But that's how I work, and so far, it's worked well,so I plan to keep doing it that way.\n02:21 - Obviously, with unions, the HR role carries real weight,while senior management has a different kind of weight,their job is to balance the demands of the unions representing staff,with those of senior management, who represent the heart of the company.\n02:43 - HR work also requires a great deal of diplomacy,of mediation, of trying to reach a compromise that keeps everyone happy, at least for a while.\n02:56 - It's a job that runs quietly in the background. I always say that when things run smoothly and the atmosphere's calm,agreements are reached and there are no legal issues or disputes,it means HR, along with other departments, has done a good job.\n03:18 - Even just maintaining a good atmosphere, something we do every single day, is important, I think.\n03:26 - I'd add, on a personal note, that HR work is always there,even if you don't see it.","_has_trailer":false,"_trailer_vimeo_id":""},"categories":[935],"factorial-categories":[],"class_list":["post-178333","factorial_video","type-factorial_video","status-publish","hentry","category-leadership-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why does an informal appraoch work better, even with unions? | Factorial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why does an informal appraoch work better, even with unions?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2025\/11\/17131146\/factorial-open-graph.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/\",\"url\":\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/\",\"name\":\"Why does an informal appraoch work better, even with unions? | Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#website\"},\"datePublished\":\"2026-01-16T15:05:05+00:00\",\"dateModified\":\"2026-01-16T15:05:05+00:00\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#website\",\"url\":\"https:\/\/factorialhr.co.uk\/blog\/\",\"name\":\"Factorial\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factorialhr.co.uk\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#organization\",\"name\":\"All-in-one business management software - Factorial\",\"url\":\"https:\/\/factorialhr.co.uk\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png\",\"contentUrl\":\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png\",\"width\":946,\"height\":880,\"caption\":\"All-in-one business management software - Factorial\"},\"image\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\",\"https:\/\/twitter.com\/factorialapp\",\"https:\/\/www.linkedin.com\/company\/factorialhr\",\"https:\/\/www.youtube.com\/@factorialmedia\",\"https:\/\/www.instagram.com\/factorial\/#\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Why does an informal appraoch work better, even with unions? | Factorial","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/","og_locale":"en_GB","og_type":"article","og_title":"Why does an informal appraoch work better, even with unions?","og_url":"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/","og_site_name":"Factorial","article_publisher":"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/","og_image":[{"width":1200,"height":628,"url":"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2025\/11\/17131146\/factorial-open-graph.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@factorialapp","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/","url":"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/","name":"Why does an informal appraoch work better, even with unions? | Factorial","isPartOf":{"@id":"https:\/\/factorialhr.co.uk\/blog\/#website"},"datePublished":"2026-01-16T15:05:05+00:00","dateModified":"2026-01-16T15:05:05+00:00","inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/why-does-an-informal-appraoch-work-better-even-with-unions-2\/"]}]},{"@type":"WebSite","@id":"https:\/\/factorialhr.co.uk\/blog\/#website","url":"https:\/\/factorialhr.co.uk\/blog\/","name":"Factorial","description":"","publisher":{"@id":"https:\/\/factorialhr.co.uk\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/factorialhr.co.uk\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/factorialhr.co.uk\/blog\/#organization","name":"All-in-one business management software - Factorial","url":"https:\/\/factorialhr.co.uk\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/factorialhr.co.uk\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png","contentUrl":"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2023\/07\/18155144\/factorial-logo.png","width":946,"height":880,"caption":"All-in-one business management software - Factorial"},"image":{"@id":"https:\/\/factorialhr.co.uk\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/","https:\/\/twitter.com\/factorialapp","https:\/\/www.linkedin.com\/company\/factorialhr","https:\/\/www.youtube.com\/@factorialmedia","https:\/\/www.instagram.com\/factorial\/#"]}]}},"_links":{"self":[{"href":"https:\/\/factorialhr.co.uk\/blog\/wp-json\/wp\/v2\/factorial-videos\/178333"}],"collection":[{"href":"https:\/\/factorialhr.co.uk\/blog\/wp-json\/wp\/v2\/factorial-videos"}],"about":[{"href":"https:\/\/factorialhr.co.uk\/blog\/wp-json\/wp\/v2\/types\/factorial_video"}],"wp:attachment":[{"href":"https:\/\/factorialhr.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=178333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/factorialhr.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=178333"},{"taxonomy":"factorial_category","embeddable":true,"href":"https:\/\/factorialhr.co.uk\/blog\/wp-json\/wp\/v2\/factorial-categories?post=178333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}