{"id":196147,"date":"2026-07-23T15:21:58","date_gmt":"2026-07-23T13:21:58","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/factorial-play\/videos\/reskilling-2\/"},"modified":"2026-07-23T15:21:58","modified_gmt":"2026-07-23T13:21:58","slug":"reskilling-2","status":"publish","type":"factorial_video","link":"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/reskilling-2\/","title":{"rendered":"Reskilling"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_video_type":"highlight","_related_series":192403,"_related_episode":196125,"_related_season":0,"_video_source":"vimeo","_youtube_video_id":"","_vimeo_video_id":"1205426734","_speaker_id":196124,"_video_description":"In high-responsibility environments like aviation and management, Patrick Vincent and Oriana Cardona emphasize that well-being is often underestimated but crucial for effective leadership and team management. They highlight the importance of self-knowledge and vulnerability as key components of fostering strong relationships and communication within organizations. The transition from a technical competency model to one that prioritizes soft skills reflects the need for leaders to manage their own well-being to positively impact their teams and align with company values. This approach is reinforced by research showing that quality relationships are essential for mental health and overall success. Discover more ideas and insights on well-being in leadership in the full episode.","_video_transcription":"00:09 - Question three.In high-responsibility environments such as aviation or management, which performance factor is still too often underestimated today?\n00:18 - A: well-being, B: the power of the collective in performance, C: daily mental preparation, D: the Joker.\n00:27 - I'll go back to A: well-being, because I think it's the most important.\n00:35 - I love the collective, but I'll choose answer A:well-being \u2014 with two particular notions:self-knowledge and vulnerability.\n00:46 - Well-being \u2014 Patrick, you trained me in a two-day training on management and pressure management.\n00:53 - I think at the heart of your training is the topic of well-being.\n00:56 - I know you love acronyms and I remember one acronym you explained to me back then, that has stayed with me and that I use.\n01:03 - I try to apply it.It's the DESK method for conflict management and feedback.\n01:10 - I had an experience at one of my first companies where I received feedback that was very hard for me to hear.\n01:18 - I was told: You're hypersensitive.And it was difficult to get over \u2014 with quite a harsh judgment because it's a negative judgment.\n01:27 - And through learning about myself, I try to turn my humanness into my strength.\n01:34 - And my hypersensitivity, for me, is one of the most important tools I have to be a good manager and a good professional.\n01:41 - Because it's my quality as a human being.And as a hypersensitive person, I'm also going to be empathetic, and I'm going to read other people's feelings.\n01:48 - And just you, as a person, telling me: You are human.\n01:52 - Because the truth is, you don't leave your humanity at home.\n01:54 - Your humanity comes to work with you every day.When you have a problem, it will show up: some days your dog has died, and you're at work anyway.\n02:01 - And that human side is going to be there.And of course, that's my card \u2014 well-being \u2014 because I think we should all be more human in organizations.\n02:09 - We are completely in sync on that topic.What I can add is that the major evolution we had in the pilot competency model came in the wake of a trauma:the Rio-Paris accident.\n02:22 - There was a real piece of work done there.I was one of the project leads who worked on the pilot training component.\n02:28 - And in fact, we went from a competency rating model of 110 criteria \u2014 which is very technical \u2014 to a competency model that we could perhaps revisit \u2014 which is easy to remember \u2014 with a number of competencies that are nine core competencies.\n02:43 - So five soft skills out of four more technical competencies,even though we consider piloting to be a very technical profession.\n02:51 - We're actually talking about a majority of soft skills.\n02:54 - But the major innovation in this work is that the core of the competency model is self-knowledge.\n03:00 - I personally prefer to speak of self-management.It's truly this human dimension \u2014 if I want to have the energy to produce the competencies needed for an activity,in service of that activity \u2014 I myself need to be well.\n03:12 - Yes, I need to be well myself.This dimension of self-knowledge, of self-management,is central to the skill dimension that will put me in relation with others \u2014 so communication, relationship, etc. \u2014 with my activity,with my organization.\n03:27 - All of that then requires a whole body of work on what makes a quality relationship.\n03:32 - Knowing that there is a study that began 85 years ago at Harvard.\n03:37 - There's a book that synthesizes this study called The Good Life,which is incredibly interesting.\n03:42 - This study shows that health \u2014 mental health in particular \u2014 and health in general:the number one lever of health \u2014 before money, before anything medical, let's say \u2014 is the quality of relationships,the quality of connection.\n04:04 - The debate is over.Thank you very much for all your answers.\n04:08 - That was really great. Thank you both.Thank you \u2014 it was really lovely. See you soon.\n04:12 - So \u2014 did I get the DESK method right?It was perfect. You've even made it your own.\n04:16 - I haven't dropped the method in seven years.","_has_trailer":false,"_trailer_vimeo_id":""},"categories":[938],"factorial-categories":[],"class_list":["post-196147","factorial_video","type-factorial_video","status-publish","hentry","category-process-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reskilling | Factorial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/reskilling-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reskilling\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/reskilling-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2025\/11\/17131146\/factorial-open-graph.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/reskilling-2\/\",\"url\":\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/reskilling-2\/\",\"name\":\"Reskilling | Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#website\"},\"datePublished\":\"2026-07-23T13:21:58+00:00\",\"dateModified\":\"2026-07-23T13:21:58+00:00\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factorialhr.co.uk\/blog\/factorial-play\/videos\/reskilling-2\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#website\",\"url\":\"https:\/\/factorialhr.co.uk\/blog\/\",\"name\":\"Factorial\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factorialhr.co.uk\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#organization\",\"name\":\"All-in-one business management software - 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