{"id":19281,"date":"2020-06-03T11:24:54","date_gmt":"2020-06-03T09:24:54","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/?p=19281"},"modified":"2025-06-26T16:25:46","modified_gmt":"2025-06-26T14:25:46","slug":"employee-relations","status":"publish","type":"post","link":"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/","title":{"rendered":"Employee Relations: Definition, Examples, Tips"},"content":{"rendered":"<p>Humans are hardwired to desire connection;\u00a0<a href=\"https:\/\/positivepsychology.com\/positive-relationships-workplace\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>research<\/u><\/a>\u00a0proves that interpersonal relationships significantly impact our mental and physical health.\u00a0<strong>Good employee relations mean people within a business feel more connected to each other and the company<\/strong>\u00a0and are widely understood to lead to better employee engagement, lower staff turnover and employee complaints and higher productivity.<\/p>\n<p>Put another way, employees with a good relationship with their company feel understood and valued, making them happier and more motivated to do their best work. Research by<a href=\"https:\/\/news.gallup.com\/businessjournal\/163130\/employee-engagement-drives-growth.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0<u>Gallup in 2012<\/u><\/a> backs this up: companies scoring in the top quartile on employee satisfaction and engagement outperformed those in the lowest quartile by 21% in productivity. <b>Developing and maintaining positive employee relations is, therefore, key to building a thriving organisation.<\/b><\/p>\n<p>In this guide, we&#8217;ll go through <strong>what employee relations are, examples of good employee relations<\/strong> and <strong>how you can maintain positive relationships with your employees<\/strong> to improve staff well being, increase employee retention and help achieve your company&#8217;s mission.<\/p>\n<div class=\"js-toc toc\">\n<p class=\"js-toc-title toc__title\">Table of Contents<\/p>\n<nav id=\"fac_toc_nav\" class=\"js-toc-nav toc__nav\" aria-label=\"Table of Contents\"><ol class=\"toc__list toc__list--level-1\"><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-1\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#what-are-employee-relations\" title=\"What are Employee Relations?\" data-target-id=\"what-are-employee-relations\">What are Employee Relations?<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-2\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#examples-of-employee-relations\" title=\"Examples of Employee Relations\" data-target-id=\"examples-of-employee-relations\">Examples of Employee Relations<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-3\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#benefits-of-improving-employee-relations\" title=\"Benefits of Improving Employee Relations\" data-target-id=\"benefits-of-improving-employee-relations\">Benefits of Improving Employee Relations<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-4\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#6-ways-to-strengthen-employee-relations\" title=\"6 Ways to Strengthen Employee Relations\" data-target-id=\"6-ways-to-strengthen-employee-relations\">6 Ways to Strengthen Employee Relations<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-5\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#tips-for-repairing-difficult-professional-relationships\" title=\"Tips for Repairing Difficult Professional Relationships\u00a0\" data-target-id=\"tips-for-repairing-difficult-professional-relationships\">Tips for Repairing Difficult Professional Relationships\u00a0<\/a><\/li><li class=\"toc-heading-level-2\"><a class=\"toc__link toc-link-heading-6\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#faqs\" title=\"FAQs\" data-target-id=\"faqs\">FAQs<\/a><\/li><\/ol><\/nav><\/div>\n<h2>What are Employee Relations?<\/h2>\n<p>Employee relations refers to the <strong>relationship between employers and employees.<\/strong> While it covers the collective relationships between you, the employer, and your team, it also covers much more, including:<\/p>\n<ul>\n<li>Employee safety and working conditions<\/li>\n<li>Pay and benefits<\/li>\n<li>Incentives, recognition and rewards<\/li>\n<li>Work-life balance<\/li>\n<li>Conflict management<\/li>\n<\/ul>\n<p>Maintaining positive employee relations will improve<strong> employee morale<\/strong> and <strong>foster mutual respect<\/strong> between management and other team members. You&#8217;ll probably see an improvement in relationships between your employees, which can <a href=\"https:\/\/www.nbrii.com\/employee-survey-white-papers\/the-truth-about-job-satisfaction-and-friendships-at-work\/\" target=\"_blank\" rel=\"noopener noreferrer\">increase satisfaction by as much as 50%.<\/a><\/p>\n<h2>Examples of Employee Relations<\/h2>\n<p>Employee relations can be made up of positive and negative interactions and cause your HR department to be <strong>proactive and reactive.<\/strong> Employee relations take many forms, but here are just a few examples of employee relations to be aware of:<\/p>\n<h3>Employee onboarding<\/h3>\n<p><a href=\"https:\/\/factorialhr.co.uk\/blog\/employee-onboarding-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">Onboarding<\/a> is the perfect way to build positive relationships with new team members. Give new employees a <strong>great first impression of your organisation<\/strong> by giving them all the tools they need to be successful in their roles.<\/p>\n<p>Make sure your employee handbook contains your <strong>organisation&#8217;s values and how you like to manage individual relationships as well as collective ones.<\/strong> You should keep an open dialogue with your new starters from the very beginning so they know who to turn to for support and how to raise any issues they may face.<\/p>\n<h3>Workplace conflict resolution<\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/images.surferseo.art\/5a8cbc6d-5f13-4a37-b13a-046d1d575e6b.jpeg\" alt=\"two disgruntled employees having a heated argument\" \/><\/p>\n<p>Workplace conflict is a common employee relations issue. According to <a href=\"https:\/\/www.prnewswire.com\/news-releases\/new-research-time-spent-on-workplace-conflict-has-doubled-since-2008-301652771.html\" target=\"_blank\" rel=\"noopener noreferrer\">The Myers-Briggs Company,<\/a> <strong>managers spend more than 4 hours a week managing conflict in the workplace,<\/strong> but nearly 1 in 4 employees think their managers handle it poorly.<\/p>\n<p>Disgruntled employees can quickly spread their negativity through a business. Make sure you<strong> take employee misconduct seriously<\/strong> and conduct workplace investigations when needed to demonstrate your commitment to providing a safe and healthy <a href=\"https:\/\/factorialhr.co.uk\/blog\/company-culture-attract-retain-talent\/\" target=\"_blank\" rel=\"noopener noreferrer\">company culture.<\/a><\/p>\n<h3>Performance issues<\/h3>\n<p><strong>It&#8217;s important to keep on top of employee performance.<\/strong> While it can be easy to focus on the employee who isn&#8217;t meeting their job role&#8217;s expectations, it&#8217;s important to remember the <strong>impact that poor performance can have on the wider team.<\/strong><\/p>\n<p>Prioritise resolving issues with underperforming employees quickly to maintain a positive relationship with both the individual in question and their peers.<\/p>\n<h3>Leadership issues<\/h3>\n<p><strong>The long-term success of employee relations will come from leadership.<\/strong> If your line managers have poor employee relations with their teams, it won&#8217;t be long before it spreads through the organisation.<\/p>\n<p>Look for these common leadership issues in your workplace:<\/p>\n<ul>\n<li>Staff not respecting management<\/li>\n<li>Employees not trusting what the leadership team say<\/li>\n<li>Leaders not being open or approachable<\/li>\n<\/ul>\n<h3>Workplace health and safety<\/h3>\n<p>It&#8217;s crucial to get health and safety procedures right from a <strong>legal point of view<\/strong> as well as an employee relations standpoint. If an accident happens in the workplace, <strong>you could be held liable,<\/strong> costing thousands in legal expenses and compensation claims. Promote and address safety issues to keep your teams safe.<\/p>\n<h2>Benefits of Improving Employee Relations<\/h2>\n<p><strong>Increased employee engagement:<\/strong> When you communicate with your teams and prioritise employee voice, they&#8217;ll feel more connected and invested in your company&#8217;s mission.<\/p>\n<p><strong>Positive company culture: <\/strong>Good workplace communication and culture can boost productivity &#8211; <a href=\"https:\/\/www.ox.ac.uk\/news\/2019-10-24-happy-workers-are-13-more-productive\" target=\"_blank\" rel=\"noopener noreferrer\">by as much as 13%.<\/a> A positive culture also helps you attract talent as well as retain it.<\/p>\n<p><strong>Better employee retention: <\/strong>Staff sticking around for longer will reward your employee relations efforts. If your employees have positive relationships with managers and peers, they&#8217;re likelier to stay at their jobs.<\/p>\n<h2>6 Ways to Strengthen Employee Relations<\/h2>\n<h3>1. Create a clear employee relations policy<\/h3>\n<p>Good employee relations policies include your <strong>values and rules<\/strong> and guidance for addressing<strong> employee issues.<\/strong> It&#8217;s useful to have different sections for collective relationships and individual relationships and you may want to consider having an employee relations manager if you&#8217;re part of a larger organisation.<\/p>\n<h3>2. Make employee experience a priority<\/h3>\n<p>Improve your employee relationships by finding out what <strong>motivates them,<\/strong> how <strong>satisfied they are in their jobs<\/strong> and what their <strong>career progression<\/strong> expectations are. You could ask employee relations managers to speak with employees one-on-one to understand their experience.<\/p>\n<h3>3. Break down barriers between the leadership team and staff<\/h3>\n<p><strong>Empower your management team to be approachable and accessible to their staff.<\/strong> Employee engagement will increase if they feel like the senior figures of the business care about their contribution to the company&#8217;s performance and listen to what they have to say.<\/p>\n<h3>4. Provide training and development<\/h3>\n<p>This is particularly important if you&#8217;ve noticed that some managers are lacking employee relations skills. Ensure your leaders are up to scratch so they know how to deal with employee issues. But don&#8217;t forget the wider team &#8211; providing <strong><a href=\"https:\/\/factorialhr.co.uk\/blog\/training-and-development\/\">training and development<\/a> opportunities<\/strong> for your teams will improve employee satisfaction.<\/p>\n<h3>5. Prioritise effective communication<\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/images.surferseo.art\/24061af6-8b3b-4b99-8576-fc60e3e2023c.jpeg\" alt=\"a manager standing up giving a business update to many employees sitting on sofas and chairs\" \/><\/p>\n<p>Make sure you prioritise open and honest communication between management and staff. Schedule monthly meetings reporting on business growth and activity to create engaged employees and deal with any problems quickly before employees feel ignored or undervalued.<\/p>\n<h3>6. Celebrate achievements<\/h3>\n<p>Employee recognition is a huge part of company culture. Don&#8217;t wait for performance reviews to shout about someone&#8217;s achievements &#8211; recognise them publicly to show how much their contribution is valued and demonstrate that good work is rewarded.<\/p>\n<h2><strong>Tips for Repairing Difficult Professional Relationships\u00a0<\/strong><\/h2>\n<p>Inevitably, there will be issues in working relationships or conflicts that need resolving. HR professionals involved in employment relationships or talent management may need to facilitate meetings to repair complex relationships between two employees and resolve disputes between themselves, line managers and other employees.\u00a0<strong>Acting as a role model for approaching these difficult situations is an essential and often undervalued aspect of working within HR.<\/strong><\/p>\n<p>Here are some reminders about how to handle relational and workplace conflicts within the workplace:<\/p>\n<ol>\n<li>Have a <a href=\"https:\/\/factorialhr.co.uk\/blog\/how-to-manage-conflict\/\">conflict<\/a> resolution policy.<\/li>\n<li>Ensure there is a meeting to discuss the issue, ideally held in person and with a clear agenda and guidelines for how to behave.<\/li>\n<li>Encourage both sides to listen to the other perspective\u00a0and acknowledge their parts.<\/li>\n<li>Identify the positives in the working relationship and any existing shared goals.<\/li>\n<li>Find mutually beneficial goals to aim for together in the future.<\/li>\n<li>Facilitate agreement between all parties on the next steps for how to move on.<\/li>\n<li>Provide counselling support if required.<\/li>\n<\/ol>\n<h2>FAQs<\/h2>\n<h3>Is Employee Relations Part of HR?<\/h3>\n<p>Yes, HR and employee relations go hand-in-hand,<strong> but they do have different functions.<\/strong> While HR covers all aspects of the employee lifecycle, such as recruitment, compensation, training and benefits, employee relations professionals will specifically manage<strong> the employment relationship between individuals and the organisation.<\/strong><\/p>\n<p>If you&#8217;re a larger company with an employee relations department, those professionals will deal with anything concerned with the employee relations process, including:<\/p>\n<ul>\n<li>Guidance and advice to managers and employees<\/li>\n<li>Resolving employee relations issues<\/li>\n<li>Developing and implementing policies and procedures<\/li>\n<li>Ensuring compliance with employment laws<\/li>\n<\/ul>\n<h3>How do you Measure Employee Relations?<\/h3>\n<p>It&#8217;s pretty simple to measure how your employee relations strategy is working. You&#8217;re probably already measuring the following KPIs:<\/p>\n<ul>\n<li><a href=\"https:\/\/factorialhr.co.uk\/blog\/enps-employee-net-promoter-score\/\" target=\"_blank\" rel=\"noopener noreferrer\">Employee net promoter score<\/a> (eNPS)<\/li>\n<li><a href=\"https:\/\/factorialhr.co.uk\/blog\/labour-turnover\/\" target=\"_blank\" rel=\"noopener noreferrer\">Labour turnover<\/a> rate<\/li>\n<li>Retention rate<\/li>\n<li>Dispute resolution rate<\/li>\n<li><a href=\"https:\/\/factorialhr.co.uk\/blog\/diversity-and-inclusion\/\" target=\"_blank\" rel=\"noopener noreferrer\">Diversity and inclusion<\/a> metrics<\/li>\n<\/ul>\n<p>You&#8217;ll find that you&#8217;ll get a good idea of employee engagement when you track these KPIs, which will, in turn, show you where your employee relations plan has worked and where you need to take action.<\/p>\n<p>Managing employee relations doesn&#8217;t have to be difficult. Ensure you have a comprehensive employee relations strategy in place, and consider having a dedicated employee relations manager to help you improve and maintain employee satisfaction in your organisation.<\/p>\n<p><a href=\"https:\/\/factorialhr.co.uk\/request-demo\"><img decoding=\"async\" class=\"aligncenter wp-image-68377 size-full\" src=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/06\/07133553\/ENG_Blog_banner_900x308_J_v1.2-1-1.png\" alt=\"employee recognition - get insights into your workforce with factorial\" width=\"900\" height=\"308\" srcset=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/06\/07133553\/ENG_Blog_banner_900x308_J_v1.2-1-1.png 900w, https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/06\/07133553\/ENG_Blog_banner_900x308_J_v1.2-1-1-300x103.png 300w, https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/06\/07133553\/ENG_Blog_banner_900x308_J_v1.2-1-1-768x263.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Humans are hardwired to desire connection;\u00a0research\u00a0proves that interpersonal relationships significantly impact our mental and physical health.\u00a0Good employee relations mean people within a business feel more connected to each other and the company\u00a0and are widely understood to lead to better employee engagement, lower staff turnover and employee complaints and higher productivity. Put another way, employees with<a href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\" class=\"read-more\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":210,"featured_media":125066,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[337,887],"tags":[],"class_list":["post-19281","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-talent","category-human-resources-en-gb"],"acf":{"topics":"talent"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Employee Relations: Definition, Examples, Tips | Factorial<\/title>\n<meta name=\"description\" content=\"Strong employee relations are key for company success. Read here to discover benefits, how employee relations in HRM work and how to shape a strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee Relations: Definition, Examples, Tips\" \/>\n<meta property=\"og:description\" content=\"Strong employee relations are key for company success. Read here to discover benefits, how employee relations in HRM work and how to shape a strategy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-03T09:24:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-26T14:25:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/06\/15120452\/Wordpress-17_11zon.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"820\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Emily Rivers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@factorialapp\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emily Rivers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\"},\"author\":{\"name\":\"Emily Rivers\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#\/schema\/person\/1e42d9983cd5c23b38647d9d5a421985\"},\"headline\":\"Employee Relations: Definition, Examples, Tips\",\"datePublished\":\"2020-06-03T09:24:54+00:00\",\"dateModified\":\"2025-06-26T14:25:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\"},\"wordCount\":1421,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#organization\"},\"articleSection\":[\"Talent Management\",\"Tips\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\",\"url\":\"https:\/\/factorialhr.co.uk\/blog\/employee-relations\/\",\"name\":\"Employee Relations: Definition, Examples, Tips | Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorialhr.co.uk\/blog\/#website\"},\"datePublished\":\"2020-06-03T09:24:54+00:00\",\"dateModified\":\"2025-06-26T14:25:46+00:00\",\"description\":\"Strong employee relations are key for company success. 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