{"id":25639,"date":"2020-07-24T17:05:42","date_gmt":"2020-07-24T15:05:42","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/?p=25639"},"modified":"2026-03-27T13:49:11","modified_gmt":"2026-03-27T11:49:11","slug":"hr-challenges-covid-19","status":"publish","type":"post","link":"https:\/\/factorialhr.co.uk\/blog\/hr-challenges-covid-19\/","title":{"rendered":"Key HR Challenges Managers Face During COVID-19"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The ongoing Coronavirus or COVID-19 pandemic swept the world in a matter of weeks, drastically changing the lives of millions. The United Kingdom declared state of emergency on March 16th where all citizens were asked to avoid unnecessary social contact, later on the 23rd March Boris announced we &#8220;must&#8221; stay at home and only leave the house to get the essentials. This has thrown up several HR challenges for managers and dealing with these effectively is crucial for the company&#8217;s future.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In these difficult times, many businesses are struggling to keep their doors open and all must find ways to keep their employees safe, comfortable and productive. <\/span><b>The days ahead will present some of the most important HR challenges of our time<\/b><span style=\"font-weight: 400;\">. Identifying and implementing effective employee policies and support may make or break businesses in the coming months of uncertainty. HR teams that rise to the occasion will be integral in leading businesses through the storm.\u00a0<\/span><\/p>\n<ul>\n<li><a href=\"#challenges\">Challenges for HR: The solutions you should be adopting<\/a><\/li>\n<\/ul>\n<p><strong>\u2705 <span style=\"font-size: 14pt;\"><a href=\"https:\/\/factorialhr.co.uk\/hr-software\" target=\"_blank\" rel=\"noopener noreferrer\">HR Software &#8211; Helping you Manage the Challenges of HR<\/a><\/span><\/strong><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a name=\"challenges\"><\/a>HR Challenges During the COVID-19 Outbreak<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The challenges managers face vary with their company\u2019s location, sector and size, but it is clear that many businesses will have to tighten their belts. Instead of laying off workers or slashing wages, <\/span><b>companies are seeking alternate corporate strategies<\/b><span style=\"font-weight: 400;\"> such as using technology to support working from home or reviewing costs to stretch the budget.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Companies have also been asked to offer more generous and flexible benefits packages- and the government might be able to help out with that.\u00a0<\/span><\/p>\n \n <!--HubSpot Call-to-Action Code -->\n    <span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-efe0d58e-628a-4577-b583-1edd423657ab\">\n        <span class=\"hs-cta-node hs-cta-efe0d58e-628a-4577-b583-1edd423657ab\" id=\"efe0d58e-628a-4577-b583-1edd423657ab\">\n            <a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4960096\/efe0d58e-628a-4577-b583-1edd423657ab\">\n                <img decoding=\"async\" class=\"lazyload hs-cta-img\" id=\"hs-cta-img-efe0d58e-628a-4577-b583-1edd423657ab\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4960096\/efe0d58e-628a-4577-b583-1edd423657ab.png\"  alt=\"book free demo Factorial shift management\" width=\"100%\" height=\"100%\" \/>\n            <\/a>\n        <\/span>\n        <script type=\"text\/javascript\">\n            function loadCTA(){\n                window.hbspt.cta.load(4960096, 'efe0d58e-628a-4577-b583-1edd423657ab', {'region': 'eu1'})\n            }\n            if(window.hbspt){\n                loadCTA()\n            }else{\n                Defer.js(\n                    'https:\/\/js.hubspot.com\/cta\/current.js',\n                    'hubspotCTA', \n                    0, \n                    loadCTA\n                );\n            }\n        <\/script>\n    <\/span>\n<!-- end HubSpot Call-to-Action Code -->\n\n<p><b>So, how can HR leaders best inspire, support and empower employees in the era of COVID-19?<\/b><\/p>\n<h3><strong>Provide direction, confidence and resilience.\u00a0<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Employees look to leaders for reassurance, especially in times of instability. It is important that those in leadership roles communicate clearly with managers and staff and demonstrate a clear commitment to employee health and business sustainability. Let employees of all levels know the current plan and possibilities for the future.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Understand that employees are receiving conflicting forecasts and advice from the local, state, and national governments &#8211;not to mention social media disinformation. <\/span><b>Contextualise updates<\/b><span style=\"font-weight: 400;\"> from the World Health Organization (WHO) and Center for Disease Control (CDC) with specific instructions on how your company will be adapting recommendations and moving forward.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Just as politicians who lead during times of international conflict or emergency benefit from increased approval ratings, a phenomenon known as the \u201c<\/span><span style=\"font-weight: 400;\">rally effect<\/span><span style=\"font-weight: 400;\">,\u201d company leaders who can demonstrate resilience can improve employee engagement in a difficult time and up employee retention in the long term.<\/span><\/p>\n<p><!-- This site is converting visitors into subscribers and customers with OptinMonster - https:\/\/optinmonster.com --><\/p>\n<div id=\"om-sx0zaaoj9jx5ligg7qov-holder\"><\/div>\n<p><script src=\"https:\/\/a.omappapi.com\/app\/js\/api.min.js\" async=\"\" type=\"text\/javascript\" data-campaign=\"sx0zaaoj9jx5ligg7qov\" data-user=\"75844\"><\/script><\/p>\n<h3><strong>Be flexible.<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">One of the biggest challenges for HR that companies are facing during COVID-19 is the <\/span><b>scope of the disruption<\/b><span style=\"font-weight: 400;\">. With schools and non-essential businesses closed or moving online, employees will need flexibility and understanding as they try to <\/span><b>re-establish a work-life balance<\/b><span style=\"font-weight: 400;\">. Companies can support employees who are quarantined or self-isolated by expanding paid time off policies or facilitating remote work.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">COVID-19 has already galvanised many large companies to improve employee benefits packages. Daren Restaurants, which owns Olive Garden and employs 170,000 workers, has said that it will henceforth <\/span><span style=\"font-weight: 400;\">offer paid sick leave<\/span><span style=\"font-weight: 400;\"> on a permanent basis. Walmart, Apple, and McDonald\u2019s also <\/span><span style=\"font-weight: 400;\">revamped their leave policies<\/span><span style=\"font-weight: 400;\"> in response to the outbreak.<\/span><\/p>\n<p><strong>The Statutory Sick Pay (Coronavirus)<\/strong> (Suspension of Waiting Days and General Amendment) Regulations 2020, which passed on\u00a0 6 July 2020, seeks to clarify the SSP entitlement of those who are self-isolating because someone in their &#8220;bubble&#8221; has COVID-19 symptoms and of those who are shielding. This enables workers to receive a minimum of 28 days sick pay and employers must ensure they follow this Policy.<\/p>\n<h3><strong>Create guidelines and support networks for those working from home.<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The number of UK workers who have moved to\u00a0<a href=\"https:\/\/factorialhr.co.uk\/blog\/working-from-home\/\">remote working\u00a0<\/a>has\u00a0increased by nearly a quarter of a million over a decade according to the Office of National Statistics. Remote work has quickly become the standard model during the pandemic.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Employers moving to a work-from-home system can support employees by establishing norms and implementing a <\/span><b>defined remote work policy<\/b><span style=\"font-weight: 400;\"> that sets clear expectations for when team members are to be available, how to communicate (via email, Slack, or another platform) and exactly what each team member is responsible for. Make sure employees have the tech they need to perform the tasks expected of them.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Most importantly, give employees some breathing room to adjust to their new lifestyles. If their work doesn\u2019t need to be done during normal business hours, managers may allow employees to <a href=\"https:\/\/factorialhr.co.uk\/blog\/manage-flexible-working-hours\/\">create their own schedules<\/a> and determine what works best for them and their families. These are difficult times and individuals may be struggling with unwell family members or <a href=\"https:\/\/factorialhr.co.uk\/blog\/coping-mechanisms-for-stress-and-anxiety-at-work\/\" target=\"_blank\" rel=\"noopener\">general anxiety<\/a>.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-25668 size-full\" src=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164743\/employee-mental-health.jpg\" alt=\"key challenges\" width=\"796\" height=\"450\" srcset=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164743\/employee-mental-health.jpg 796w, https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164743\/employee-mental-health-300x170.jpg 300w, https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164743\/employee-mental-health-768x434.jpg 768w\" sizes=\"(max-width: 796px) 100vw, 796px\" \/><\/p>\n<h3><strong>Keep workers safe by maintaining a<a href=\"https:\/\/factorialhr.co.uk\/blog\/health-and-safety-management\/\"> healthy work environment.<\/a><\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For workers at essential businesses where working from home is not possible, it is up to HR departments to<\/span><b> prioritise the health and safety of their workers<\/b><span style=\"font-weight: 400;\">. Businesses should make sure their practices are in line with recommendations from the <\/span><span style=\"font-weight: 400;\">CDC<\/span><span style=\"font-weight: 400;\"> and consider nominating a workplace coordinator to manage office policy surrounding COVID-19. Keep employees safe and well by educating employees about transmission risks:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offer training and development to establish hygiene regulations (washing hands with soap and water for 20 seconds, etc.).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Establish policies and practices for social distancing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prominently display posters illustrating respiratory etiquette (coughing, sneezing) and hand hygiene.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Perform routine environmental cleaning and disinfection.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide no-touch receptacles and hand sanitizer.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Managers should also consider how they will cope if absenteeism spikes (if there is an outbreak in the office or if employees must care for family members) and create a clear plan of action.<\/span><\/p>\n<h3><strong>Look for opportunities amid adversity.<\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Facing the HR challenges presented by COVID-19 is a tall task. But try to think of COVID-19 as an opportunity to show your company\u2019s empathy and demonstrate how it values its employees. <\/span><b>Crisis Management <\/b><span style=\"font-weight: 400;\">is an integral part of an HR team\u2019s repertoire, and the ability to drive and support strong business decisions even during times of great turmoil will prove invaluable.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-25670\" src=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164929\/challenges-of-HRM.png\" alt=\"challenges of HRM\" width=\"830\" height=\"400\" srcset=\"https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164929\/challenges-of-HRM.png 830w, https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164929\/challenges-of-HRM-300x145.png 300w, https:\/\/factorialhr.co.uk\/wp-content\/uploads\/2020\/07\/24164929\/challenges-of-HRM-768x370.png 768w\" sizes=\"(max-width: 830px) 100vw, 830px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>With careful planning, empathy, and responsiveness, employers will be able to overcome the HR challenges presented by COVID-19 and leverage them to become a stronger company.<\/strong><\/p>\n \n <!--HubSpot Call-to-Action Code -->\n    <span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-efe0d58e-628a-4577-b583-1edd423657ab\">\n        <span class=\"hs-cta-node hs-cta-efe0d58e-628a-4577-b583-1edd423657ab\" id=\"efe0d58e-628a-4577-b583-1edd423657ab\">\n            <a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4960096\/efe0d58e-628a-4577-b583-1edd423657ab\">\n                <img decoding=\"async\" class=\"lazyload hs-cta-img\" id=\"hs-cta-img-efe0d58e-628a-4577-b583-1edd423657ab\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4960096\/efe0d58e-628a-4577-b583-1edd423657ab.png\"  alt=\"book free demo Factorial shift management\" width=\"100%\" height=\"100%\" \/>\n            <\/a>\n        <\/span>\n        <script type=\"text\/javascript\">\n            function loadCTA(){\n                window.hbspt.cta.load(4960096, 'efe0d58e-628a-4577-b583-1edd423657ab', {'region': 'eu1'})\n            }\n            if(window.hbspt){\n                loadCTA()\n            }else{\n                Defer.js(\n                    'https:\/\/js.hubspot.com\/cta\/current.js',\n                    'hubspotCTA', \n                    0, \n                    loadCTA\n                );\n            }\n        <\/script>\n    <\/span>\n<!-- end HubSpot Call-to-Action Code -->\n\n<h2 style=\"text-align: center;\"><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>The ongoing Coronavirus or COVID-19 pandemic swept the world in a matter of weeks, drastically changing the lives of millions. The United Kingdom declared state of emergency on March 16th where all citizens were asked to avoid unnecessary social contact, later on the 23rd March Boris announced we &#8220;must&#8221; stay at home and only leave<a href=\"https:\/\/factorialhr.co.uk\/blog\/hr-challenges-covid-19\/\" class=\"read-more\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":136,"featured_media":25673,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[103,887],"tags":[],"class_list":["post-25639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-team","category-human-resources-en-gb"],"acf":{"topics":"no-topic"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Key HR Challenges Managers Face During COVID-19 | Factorial<\/title>\n<meta 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