Why does an informal appraoch work better, even with unions?

Informal approach with trade unions

Right.

We've already had breakfast, but...It was quite a hearty one."Why does an informal approach work better with unions?" That's something I've learned over the years.

Of course, there's always a formal side, that's clear.

But I've always preferred, and found more effective, a more informal approach,especially in this most recent experience.

I've always had issues of varying importance to discuss with the unions, which required a lot of patience and a lot of groundwork,staying in touch, etc.

I find the informal approach works best, it breaks down barriers,and puts us all on the same level, whether you're the HR manager or a union representative, internal or external.

The power dynamic just disappears.Common sense and staff well-being should always come first,along with the company's well-being.

But I've noticed that with a bit of informal contact beforehand,a call, a coffee, a quick chat,by the time the formal meeting comes, everyone's already in a much more collaborative frame of mind.

It helps create a calmer atmosphere, where any confrontation tends to be smoother and more productive.

You also come in with a clearer idea of what things could look like,maybe not the solution, but at least some proposals.

It's as if the groundwork's already been done,calmly, productively and without prejudice.

Personally, I think it's an approach that works.Of course, the approach needs to be adjusted slightly depending on who you're dealing with.

But that's how I work, and so far, it's worked well,so I plan to keep doing it that way.

Obviously, with unions, the HR role carries real weight,while senior management has a different kind of weight,their job is to balance the demands of the unions representing staff,with those of senior management, who represent the heart of the company.

HR work also requires a great deal of diplomacy,of mediation, of trying to reach a compromise that keeps everyone happy, at least for a while.

It's a job that runs quietly in the background. I always say that when things run smoothly and the atmosphere's calm,agreements are reached and there are no legal issues or disputes,it means HR, along with other departments, has done a good job.

Even just maintaining a good atmosphere, something we do every single day, is important, I think.

I'd add, on a personal note, that HR work is always there,even if you don't see it.