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How Factorial Transformed HR Processes at Fever

3 min read

Fever has been dedicated for seven years to the promotion, sales and production of leisure experiences and events; they are the leading company in the digitisation of the so-called “experience economy”. They help more than 40 million people each month find the best local leisure experiences in their cities and help organisers and promoters create original content around it.

We spoke with Santiago Santamaría, Global Communications Lead of Fever, and asked them to explain how they have managed to streamline their processes, and thus improve the productivity of employees and the Human Resources department thanks to Factorial.


At the end of 2013, they realised that people divide their time between sleeping, working (or studying) and having fun. They saw that everyone spent their money on rent, transportation, and enjoyment, but there wasn’t the technology to facilitate these ‘enjoyable’ experiences. After spotting this gap in the market,  they released Fever in 2014.

“If we spend an average of $250 a month in ‘fun’, Netflix only costs 10, so there was a large space as there was no platform for experiences.”

The Challenge with Organising their HR

They encountered 3 main problems: lack of organisation, very manual processes, and low visibility into certain HR information globally.

“For the type of company we are it was necessary to look for a way to improve work productivity and our HR management.”

Before they had Factorial, their organisation and work processes were very manual. Mail was used for almost everything and none of their documentation was centralised. This often reduced visibility and made it difficult to access certain past information and data.

“The goal was to find an application where you could solve all those problems at once, and which allowed the people involved to have greater visibility.”

The Solution 

Thanks to Factorial, they managed to integrate all their manual processes into one through the same tool. Now, they no longer need to send thousands of emails back and forth to manage their HR; and, best of all, the objective to improve productivity within the team was met.

“Factorial has given us the possibility to centralise our HR into the same tool:  document management, management of absences and holidays and the uploading of documents and sharing of  internal communications through Factorial make our day to day much easier.”

Santiago Santamaría shared that having all the employee information on the same platform changed everything. In fact, visibility into certain things is now not only a matter of HR, but team leaders also have complete visibility and can access information that is essential to them, all thanks to the various permissions that can be configured in the Factorial app.

How to Improve Productivity in an Organisation 

According to Fever, the process of implementing Factorial was surprisingly quick and simple. The way of how to improve productivity in an organisation is sometimes as simple as putting in the ‘work smarter, not harder’ mentality.

“Factorial’s interface is extremely intuitive and simple, so a process that usually takes weeks to implement took just days.”

What Fever like most about Factorial

In Santiago’s opinion, HR software has to be intuitive, complete and easy to handle for both the company and the employee.

“There are many software solutions that have a couple of very good features, but the rest are not well developed or even offered. In our case, we chose Factorial because it covers all our HR needs and because it is very simple to use and configure.”

In addition, Fever shared that the fact Factorial’s software adapted to the different countries where they are located was something they claim was key to making the decision. In this way, they have all countries connected without using multiple platforms to organise each other’s Human Resources.

On the assistance provided to improve work productivity

“At all times, the support offered to us has been good and very attentive. Once we collected all the information, we simply had to bulk upload it to the app and we were able to start working.”

They claim that the support team was very aware of any incidents that may occur during the company onboarding to the platform, and to this day, the high level of assistance remains the same.


When we asked Fever if Factorial had improved or affected other processes within the HR department, they replied with, “Of course it did!”

“Thanks to Factorial we have made the processes more agile and that has improved the productivity of the Human Resources department. Having everything in one place helps a lot to make management faster but also helps improve team productivity and the quality of our work.”

In addition, they know that it has also been positive for workers to have their employee data centralised: payroll summaries, communications, vacation, personal and contractual information, etc.

Thank you Fever for sharing your story with us and the ways in which Factorial helped to improve productivity within the team, streamline their processes, and support them as they grow.


Emma is a Content Writer with 5 years of Marketing experience. She specialises in HR strategy and modern workplace trends. When she's not writing, she's running by the beach or cooking Italian food.

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