Know our sub-processors

This is our by-default list of sub-processors, which contains the total number of sub-processors appointed by Factorial in order to help us providing the services to our Customers.

Amazon Web Services (AWS)Business name: Amazon Web Services EMEA SARL Corporate location: 38 avenue John F. Kennedy, L-1855 Luxembourg Function: Web hosting Platform product: General Server: Frankfurt (Germany) Guarantees for International transfers: N/A Sub-processors list: https://aws.amazon.com/es/compliance/sub-processors/what_has_changed/
Amazon Web Services (AWS)Only in case this functionality is contracted. Business name: Amazon Web Services EMEA SARL Corporate location: 38 avenue John F. Kennedy, L-1855 Luxembourg Function: Facial recognition function Platform product: Time management Server: Frankfurt (Germany) Guarantees for International transfers: N/A Sub-processors list: https://aws.amazon.com/es/compliance/sub-processors/what_has_changed/
HubspotBusiness name: HubSpot Ireland Limited Corporate location: HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson's Quay, Dublin 2, Ireland Function: CRM that allows us the tracking of the onboarding carried out with the Customer, of the support tickets the users open and, also, the tracking of events in the platform to record what final users are doing on the platform (for example, in case of incident analyze it and solve and assist the user. Platform product: General Server: Virginia (USA) Guarantees for International transfers: EU SCCs Sub-processors list: https://legal.hubspot.com/sub-processors-page
Sendgrid (Twilio)Business name: Twilio Ireland Limited Corporate location: 3 Dublin Landings, North Wall Quay, Dublin 1, Dublin, Ireland Function: Email delivery service Platform product: General Server: Ireland (EU) Guarantees for International transfers: N/A Sub-processors list: https://www.twilio.com/en-us/legal/sub-processors
Get site controlBusiness name: Getwebcraft Limited Corporate location: Klimentos 41-43, Klimentos Tower, Flat/Office 25, 1061, Nicosia, Cyprus Function: Automated communications within the Platform itself. Platform product: General Server: USA Guarantees for International transfers: EU SCCs Sub-processors list: On demand
IntercomBusiness name: Intercom R&D Unlimited Company Corporate location: 3rd Floor, Stephens Court, 18-21 Saint Stephen's Green, Dublin 2, Dublin, Ireland Function: A set of SaaS solutions as a messaging service for customer care, offered through a single platform. End-Users themselves may decide to enable AI messaging functionality (Fin). The use of this functionality will involve the international transfer of data to the US. Platform product: General Server: Ireland ; United States (only in case the End User decides to use the AI tool Fin) Guarantees for International transfers: EU SCCs Sub-processors list: https://www.intercom.com/legal/subprocessors-list
TypeformBusiness name: Typeform, S.L. Corporate location: C/ Can Rabia 3-5, 4th floor, 08017 – Barcelona (Spain) Function: Tool for surveys forms to users and to improve user interaction through forms. Platform product: General Server: USA Guarantees for International transfers: EU SCCs Sub-processors list: https://www.intercom.com/legal/subprocessors-list
Platform Google CloudBusiness name: Google Cloud EMEA Limited Corporate location: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland Function: Cloud provider for the analytical services for the processing of aggregated or statistical data related to the usage of the Factorial platform. Platform product: General Server: EU Guarantees for International transfers: EU SCCs Sub-processors list: https://cloud.google.com/terms/subprocessors?hl=es_419
Google Gemini AIBusiness name: Google Cloud EMEA Limited Corporate location: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland Function: Use of Gemini AI for the OCR or digitalization of invoices/receipts. Platform product: Finance and Expense Server: EU Guarantees for International transfers: EU SCCs Sub-processors list: https://cloud.google.com/terms/subprocessors?hl=es_419
SignaturitBusiness name: Signaturit Solutions, S.L. Corporate location: Calle Ávila, 29 – 08005 Barcelona, Spain Function: Use of Gemini AI for the OCR or digitalization of invoices/receipts. Platform product: Recruitment (ATS); Documents; Finance and Expense Server: Ireland (EU) Guarantees for International transfers: N/A Sub-processors list: On demand
Confluent CloudBusiness name: Confluent Cloud, Inc. Corporate location: 899 West Evelyn Avenue, Mountain View, CA 94041, USA Function: Optimisation of processes within the Factorial Platform. Platform product: General Server: Germany (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://www.confluent.io/legal/confluent-cloud-subprocessors/
TinybirdBusiness name: Tinybird, Inc. Corporate location: Madrid, C. Tramontana 28, 1D, 28223, Pozuelo de Alarcón Function: Optimisation of database processing in order to enable the consultation of analytical data (Insights) through the Factorial platform. It facilitates the ingest of millions of rows per second and power our analytical applications via low-latency, high-concurrency SQL based APIs. Platform product: General Server: Germany (EU) Guarantees for International transfers: N/A Sub-processors list: https://tinybird.co/tinybird-subprocessors.pdf
ElasticCloudBusiness name: ElasticSearch, Inc. Corporate location: 88 Kearny Street, Floor 19, San Francisco, CA 94018 USA Function: Elastic Cloud is a managed SaaS service that offers tools like Elasticsearch, App Search, and Site Search. It allows the creation of custom solutions for advanced search, log centralization, and application monitoring, enabling the analysis of large volumes of data and improving efficiency without managing the underlying infrastructure. Platform product: General Server: Germany (EU) Guarantees for International transfers: N/A Sub-processors list: (1) https://www.elastic.co/agreements/internal_subprocessors; (2) https://www.elastic.co/agreements/external_subprocessors
StripeBusiness name: Stripe Payment Europe, Limited Corporate location: The One Building, Lower Grand Canal St, Dublin 2 Function: Online payment processing Platform product: Finance and Expense Server: Ireland (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://stripe.com/es/legal/service-providers
JiraBusiness name: Atlassian Pty Ltd Corporate location: 341 George Street, Sydney, NSW 2000 Function: Tool used for Customer Support, incident management and queries from Platform users. Platform product: General Server: Ireland (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://www.atlassian.com/legal/sub-processors
MindeeBusiness name: Mindee SAS Corporate location: 14 rue Charles V 75004 Paris, France Function: Automatic document and image processing services APIs. Platform product: Finance and Expense Server: Ireland (EU) Guarantees for International transfers: N/A Sub-processors list: https://www.mindee.com/legals/data-processing-agreement
Azure Open AIBusiness name: Microsoft Ireland Operations Limited Corporate location: One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland Function: AI for suggesting funnctionalities and content generation for Users: a) ATS (Recruitment): Help with processing candidates CVs and Job Postings for recruiters; b) Performance Reviews: Help processing evaluations written by managers & employees; c) Content generation use cases: Advanced Analytical reports for users; d) Suggested competencies in roles (the user provides a role name, and a suggestion to relevant competencies to that role). Platform product: Recruitment (ATS); Time tracking; Performance; Engagement; Finance and Expense Server: Sweden (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://servicetrust.microsoft.com/DocumentPage/f2cc90fe-471f-4f07-a9ae-af71ebce8486
CronofyBusiness name: Cronofy B.V. Corporate location: Amsterdam (the Netherlands), at (1097 DP) Mr. Treublaan 7 Function: Solutions to optimise the scheduling of meetings in our company, allowing the synchronisation of relevant calendars and improving time management and user experience, either through integrations or through the tools it provides directly. Platform product: Recruitment (ATS) Server: Germany (EU) Guarantees for International transfers: EU SCCs Sub-processors list: https://docs.cronofy.com/policies/privacy-notice/
HookdeckBusiness name: Hookdeck Technologies, Inc. Corporate location: 465 Rue McGill, Suite 700, Montréal, Québec, Canada Function: Is a service which receives the webhooks (http requests with statuses) from Signaturit, and then they send the same request to us. This service ensures that if, for example, Factorial API is down, they keep the webhook and then retry when we are up again. Platform product: Documents Server: USA Guarantees for International transfers: Canada: European Commission Adequacy Decision; USA: EU SCCs Sub-processors list: https://hookdeck.com/sub-processors
Rauda AIBusiness name: Rauda AI, S.L. Corporate location: CL San Buenaventura 10, Pl. BJ Pta. D ,- 28005-, Madrid, Spain Function: Integrated tool with Intercom and Jira that automates responses to most chat conversations, emails, and webform inquiries, covering customer's FAQs. Platform product: General Server: Ireland (EU) Guarantees for International transfers: N/A Sub-processors list: On demand