Know our sub-processors
This is our by-default list of sub-processors, which contains the total number of sub-processors appointed by Factorial in order to help us providing the services to our Customers.
Amazon Web Services (AWS)Business name: Amazon Web Services EMEA SARL
Corporate location: 38 avenue John F. Kennedy, L-1855 Luxembourg
Function: Web hosting
Geographical area from which the service is provided: Luxembourg; Server/Space: Frankfurt (Germany)
Amazon Web Services (AWS)Only in case this functionality is contracted.
Business name: Amazon Web Services EMEA SARL
Corporate location: 38 avenue John F. Kennedy, L-1855 Luxembourg
Function: Facial recognition function
Geographical area from which the service is provided: Luxembourg; Server/Space: Frankfurt (Germany)
HubspotBusiness name: HubSpot, Inc.
Corporate location: 2 Canal Park, Cambridge, MA 02141, United States
Function: CRM that allows us the tracking of the onboarding carried out with the Customer, of the support tickets the users open and, also, the tracking of events in the platform to record what final users are doing on the platform (for example, in case of incident analyze it and solve and assist the user.
Geographical area from which the service is provided: United States
Sendgrid (Twilio)Business name: Twilio Ireland Limited
Corporate location: 3 Dublin Landings, North Wall Quay, Dublin 1, Dublin, Ireland
Function: Email delivery service
Geographical area from which the service is provided: Ireland
Get site controlBusiness name: Getwebcraft Limited
Corporate location: Klimentos 41-43, Klimentos Tower, Flat/Office 25, 1061, Nicosia, Cyprus
Function: Aautomated communications within the Platform itself.
Geographical area from which the service is provided: Cyprus
IntercomBusiness name: Intercom R&D Unlimited Company
Corporate location: 3rd Floor, Stephens Court, 18-21 Saint Stephen's Green, Dublin 2, Dublin, Ireland
Function: A set of SaaS solutions as a messaging service for customer care, offered through a single platform.
End-Users themselves may decide to enable AI messaging functionality (Fin). The use of this functionality will involve the international transfer of data to the US.
Geographical area from which the service is provided: Ireland ; United States (only in case the End User decides to use the AI tool Fin)
MicrosoftBusiness name: Microsoft Corporation
Corporate location: One Microsoft Way, Redmond, WA 98052-6399, United States
Function: Clarity tool for online data analysis tool that provides information about user behaviour on a website.
Geographical area from which the service is provided: United States