From chaos to clarity: How Visor.AI streamlined Performance Reviews

Visor.ai is a platform powered by Artificial Intelligence that automates and optimises Customer Support interactions, all without the need for coding.

Information Technology

50 employees

Lisbon, Portugal

How Factorial assisted Visor.Ai's business management

The challenge: inefficient processes in the face of business expansion

Despite its plans for international expansion, Visor.ai struggled with a fragmented and inefficient performance review process, making it a recurring challenge.

They needed a solution to centralise and optimise their processes, especially as they took on the challenge of entering new markets. That’s when Factorial stepped in!

Too many tools, too little efficiency

The HR team managed performance reviews every six months using lengthy Google Forms, sent individually to each employee via email.

A time-consuming and disjointed process

The decentralised approach to collecting and analyzing results disrupted feedback cycles. Structuring insights after evaluations was entirely manual.

Underexploring Factorial

Although Visor.ai was already using Factorial, its potential was limited to basic functions like managing time off and handling documents.

The solution: centralised and automated tools

Today, Visor.ai conducts dynamic and centralised performance evaluations every six months, thanks to Factorial.

Predefined templates and AI-generated reports have significantly reduced the time needed for preparation and feedback. The HR team and employees benefit from automated alerts and reminders, ensuring the process remains continuous and timely.

Reviews

Reviews

The process has been completely digitised and evaluations are launched in minutes

Analysis

Analysis

AI-powered summaries and insights help identify clear action points.

Agreements

Agreements

We’ve streamlined the feedback cycle and communication between managers and teams.

Consulting

Consulting

Live and exclusive sessions with our talent experts to align strategies and maximise impact.

Success Story Visor.Ai

“We’ve cut in half the time spent on preparing and launching evaluations. Factorial’s continuous drive to improve the platform is something that leaves us very satisfied.”
Catarina RibeiroHR Manager

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